PhotoMove registration blocked (CE104 or CE386)

Open the product you actually use. Find Allowed apps, exclusions, exceptions, or Program control. Add PhotoMove 2.exe at the path above. Save. Start PhotoMove. Register again.

Microsoft Defender (Windows Security)

1. Open Windows Security (Windows key, type Windows Security).
2. Go to Virus & threat protection.
3. Under Virus & threat protection settings, click Manage settings.
4. Scroll to Exclusions. Click Add or remove exclusions.
5. Click Add an exclusion → File.
6. Select C:\Program Files (x86)\PhotoMove 2\PhotoMove 2.exe.

Also allow PhotoMove through the firewall. See Windows Firewall below. In Windows Security that screen is under Firewall & network protection.

Norton

This is the most common real ticket: two PCs, same CE104. Norton can block PhotoMove even when things look “allowed.” Norton also has a VPN that can be on with no separate VPN app.

Turn off Norton Secure VPN first, then try to register.

1. Open Norton 360.
2. On the left, open Privacy.
3. Under Secure VPN, click Open.
4. Turn the VPN off.
5. Start PhotoMove. Use Help > Enter Registration Info and try again.
6. If registration works, you can turn the VPN back on. If you want PhotoMove to keep working with the VPN on later: with the VPN still off, open Secure VPN → Settings (gear) → Split Tunneling → Edit Apps → Add Application → pick PhotoMove 2.exe → turn Split Tunneling on → turn the VPN back on.

Then set Smart Firewall Program Control to Allow.

1. Open Norton. On the left, click Security.
2. Go to Advanced Security → Network → Smart Firewall.
3. (Some layouts: Settings → Firewall, then Program Control.)
4. Open the Program Control tab.
5. Find PhotoMove. Set Network access to Allow — not Block, not Custom, not Ask.
6. Trust Level may be greyed out. That is normal. Still set Allow.
7. If PhotoMove is not in the list: More → Allow new app → browse to PhotoMove 2.exe.

McAfee

1. Open McAfee. Go to My Protection (or PC Security).
2. Open Firewall.
3. Open Internet Connections for Programs (some versions say Allow or block connections).
4. Find PhotoMove. Set incoming and outgoing to allowed (Full / Incoming and outgoing).
5. If it is missing, Add / browse to PhotoMove 2.exe.
6. If McAfee quarantined the file: open Quarantine / Exclusions and restore or exclude that same .exe.

Bitdefender

1. Open Bitdefender. Go to Protection.
2. Under Firewall, open Settings.
3. Open Rules. Add a rule. Browse to PhotoMove 2.exe. Allow it.
4. If Bitdefender flagged the file: Protection → Online Threat Prevention → Manage exceptions (or Antivirus settings → Exceptions) and add the same .exe.

Avast

1. Open Avast. Menu (☰) → Settings → General → Exceptions. Add PhotoMove 2.exe.
2. Then Protection → Firewall (Avast One: Explore → Firewall → Open Firewall).
3. Open the Apps tab. Show All apps if needed.
4. Find PhotoMove. Allow In and Out (or Allow).

AVG

Same family as Avast. Same idea.

1. Menu → Settings → General → Exceptions. Add PhotoMove 2.exe.
2. Protection → Firewall → application rules. Allow PhotoMove.

Kaspersky

1. Open Kaspersky. Open Settings (gear).
2. Go to Threats and Exclusions (wording may be Exclusions and actions on object detection).
3. Click Manage exclusions. Add PhotoMove 2.exe.
4. Also add it under Specify trusted applications so network traffic is allowed. (Turning off “scan all traffic” does not turn off the firewall.)
5. Check Network / Firewall application rules and allow PhotoMove.

Malwarebytes

Malwarebytes often sits on top of Windows Defender. You may need to allow PhotoMove in both.

1. Open Malwarebytes.
2. Go to Detection History.
3. Open the Allow List tab.
4. Click Add. Add a File (PhotoMove 2.exe).
5. Add again as an Application that connects to the Internet (Allow an application to connect to the Internet).

ESET (NOD32 / Internet Security)

1. Open ESET. Go to Setup → Advanced setup (or press F5).
2. Under Detection Engine, open exclusions / detection exclusions. Add PhotoMove 2.exe.
3. Under Network protection → Firewall, open application rules (Advanced → Edit). Allow PhotoMove.

Other antivirus

Look for Exclusions, Allowed apps, Exceptions, or Program control. Add the PhotoMove 2.exe path above. Save. Register again.

A VPN can let the browser work and still block PhotoMove. Either turn the VPN off for one minute, register PhotoMove, then turn it back on; or allow PhotoMove so it bypasses the VPN. Vendors call that split tunneling, exclusions, bypass VPN, or allow apps.

Norton Secure VPN is in the Antivirus section. It is not a separate VPN brand for many people.

NordVPN

1. Open NordVPN. Click the gear (Settings).
2. Open Split Tunneling (some builds list this under Apps).
3. Turn it on. Add PhotoMove 2.exe (browse to the path above if it is not in the list).
4. Leave PhotoMove out of the VPN tunnel. Try to register.
5. If you cannot find Split Tunneling, disconnect NordVPN, register, then reconnect.

ExpressVPN

1. Open ExpressVPN. Open Options / Settings (profile / hamburger menu).
2. Turn on Split tunneling.
3. Choose which apps use or do not use the VPN. Add PhotoMove so it bypasses the VPN.
4. Or disconnect ExpressVPN, register, then reconnect.

Surfshark

1. Open Surfshark. Go to Settings → VPN Settings → Bypasser.
2. Add PhotoMove 2.exe so it bypasses the VPN.
3. Or disconnect Surfshark, register, then reconnect.

Proton VPN

1. Open Proton VPN. Go to Settings → Split tunneling.
2. Turn it on. Use exclude mode. Add PhotoMove 2.exe.
3. Or disconnect Proton VPN, register, then reconnect.

Private Internet Access (PIA)

1. Open PIA. Open Settings (three-dot menu).
2. Go to Split Tunnel.
3. Add Application → PhotoMove 2.exe → Bypass VPN.
4. Or disconnect PIA, register, then reconnect.

Windows built-in VPN

1. Open Settings → Network & internet → VPN.
2. Disconnect.
3. Register PhotoMove.
4. Reconnect if you still need the VPN.

Work / school VPN

1. Disconnect once and try to register.
2. If that fixes it, PhotoMove must be allowed in that VPN’s split tunnel. IT may have to do that. You cannot always change it yourself.

Other VPN

Search that app’s settings for split tunneling, exclusions, or bypass. Add PhotoMove 2.exe. If you cannot find it, disconnect the VPN for one minute, register, then turn it back on.

If PhotoMove still cannot register while the VPN is connected, try a different VPN country or server, then register again. Some VPN locations do not reach the registration server cleanly. Or disconnect the VPN for one minute, register, then turn it back on.

1. Press the Windows key. Type Allow an app through Windows Firewall. Open it.
2. Click Change settings.
3. Find PhotoMove. Check Private and Public.
4. If it is missing: Allow another app → Browse → C:\Program Files (x86)\PhotoMove 2\PhotoMove 2.exe.

You can reach the same area from Windows Security → Firewall & network protection → Allow an app through firewall.

Try this if PhotoMove still says it could not verify your registration, or still shows CE104, after antivirus, VPN, and Windows Firewall already allow PhotoMove. It has fixed a Windows 11 PC where Norton already allowed PhotoMove and no VPN was in use. This switch is separate from virus exclusions.

1. Open Windows Security.
2. Go to App & browser control. On some Windows 11 PCs this is under Virus & threat protection.
3. Open Reputation-based protection settings.
4. Scroll to Potentially unwanted app blocking.
5. Turn it Off.
6. Start PhotoMove. Use Help > Enter Registration Info and try again.
7. After PhotoMove stays open, you can turn Potentially unwanted app blocking back On. Registration is checked when you sign in. Once that check succeeds, PhotoMove can keep working with the setting on.

1. Restart the PC. Try to register again (Help > Enter Registration Info).
2. Connect to a phone hotspot and try once. If that works, the block is on the home network, a VPN, or security software.
3. If that still fails: right-click PhotoMove 2 → Run as administrator. Try once more.

If it still fails, email su*****@****ix.com. Say which step you tried and which antivirus and VPN you use (including Norton Secure VPN if that is on).